Flip the script on unfair chargebacks

Turn a chargeback loss into a win

The chargeback process was never built to be fair to you. A bank analyst reviews a case number, not your business. Merchants win only 20–30% of the time, even when they're absolutely right. The odds are deliberately stacked against you from the start.

But there's a step most people skip: telling the actual customer, in writing, that a real business is asking for its money back. The anonymity that let them keep the chargeback disappears the moment a letter with your name on it shows up. That's where the flip happens.